Frequently Asked Questions

Everything you need to know about your W Cosmetics experience.

Are W Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we never test on animals at any stage of production.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Express options are available at checkout for delivery within 1-2 business days.

What is your return policy for opened products?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you have an allergic reaction, please contact our support team.

How can I track my order?

Once your order ships, you will receive an email with a tracking link. You can also track your status by logging into your account on our website.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. We are working on expanding our global shipping options soon.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Klarna for interest-free installments.